Refund policy

RETURNS

Unfortunately, we do not accept returns.

Each order is carefully inspected before packaging and shipping. Sometimes items get damaged in transit. In the event your order arrives damaged, contact us within 48 hours of receiving the delivery plus proof of damage in order to receive approval for refund. If the item happens to be out of stock, we will provide a refund minus the shipping cost. 

You can always contact us for any questions at help@decoratedinjewels.com

 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.